📦 Shipping Information
At PawGift, every product is made especially for you! 🐾
Since our items are made to order, production begins only after your purchase
to ensure quality, accuracy, and attention to detail.
🌍 Where We Ship From
We work with trusted production and fulfillment partners worldwide.
As a result, your order may be shipped internationally before arriving at your destination. ✈️📦
Please note that not all items are manufactured in the United States,
depending on the product type and availability.
For the most accurate delivery expectations, please refer to:
🔎 Your tracking information
📅 The Estimated Arrival Time (ETA) shown on the product page and at checkout
🕒 Order Processing Schedule
Orders are processed Monday through Friday (PST).
We do not process or ship orders on U.S. federal holidays, including:
🎉 New Year’s Day
🇺🇸 Presidents’ Day
🌺 Memorial Day
🎆 Independence Day
🍂 Labor Day
🦃 Thanksgiving Day
🎄 Christmas Day
🚚 Shipping Carriers
Depending on your location and product type, your order may be shipped via:
- UPS Mail Innovations
- USPS
- DHL
- UniUni
- YunExpress
We automatically select the most efficient carrier to ensure safe and timely delivery.
📦 Shipping & Handling Times (Business Days)
(Estimated timelines — easy to read & customer-friendly)
Below are average processing and shipping times by product category:
👕 Regular T-Shirt, Sweatshirt
- Processing: 1–3 business days
- Shipping:
- US: 5–8 business days
- International: 12–18 business days
☕ Ceramic Mug (Standard, 3D Effect, Color-Changing)
- Processing: 1–3 business days
- Shipping:
- US: 5–8 business days
- International: 12–18 business days
🧿 Accessories (Belt, Wallet, Tape Measure, Jewelry Dish)
- Processing: 4–6 business days
- Shipping:
- US: 5–8 business days
- International: 12–18 business days
🥤 Tumbler
- Processing: 2–5 business days
- Shipping:
- US & International: 7–10 business days
🏡 Doormat
- Processing: 2–5 business days
- Shipping:
- US & International: 7–10 business days
👕 All-Over-Print Apparel (Jerseys, Hoodies, Shirts, Pajamas, Kids Apparel)
- Processing: 2–5 business days
- Shipping:
- US & International: 7–10 business days
🎁 Other Items (Phone Cases, Car Accessories, Metal Signs, Bottles)
- Processing: 2–5 business days
- Shipping:
- US & International: 7–10 business days
🧢 Hats
- Processing: 2–5 business days
- Shipping:
- US & International: 7–10 business days
🔔 Tracking Notifications
Once your order ships, you will receive an email containing your
tracking number.
Please allow 2–5 business days for the carrier to update tracking information.
Tracking updates may not appear at every step, especially for international shipments.
If your tracking appears delayed, please contact our Support Team for assistance.
🏠 Shipping Address Information
Please carefully verify your shipping address at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses.
If you request address changes, forwarding, or rerouting directly with the carrier
after shipment, we cannot cover loss, theft, or damage resulting from those changes.
Some carriers may leave packages at:
- Front door
- Front porch
- Garage
- Mailroom
Please retrieve your package promptly.
Orders marked as delivered but stolen after delivery cannot be replaced or refunded.
📬 Order Marked Delivered but Not Received
If your tracking status shows Delivered but you cannot locate your package,
please contact us immediately at
support@pawgift.co.
We will assist you in working with the carrier to investigate the issue.