📜 Terms & Conditions
Last Updated: January 2026
Welcome to PawGift! 🐾
By accessing or using our website, you agree to these Terms & Conditions.
Please read them carefully — they are designed to protect both you and us.
1. 🎁 General Information
These Terms & Conditions apply to all visitors, customers, and users of PawGift.
By placing an order, you confirm that:
- You are at least 18 years old
- You have the legal authority to make a purchase
- You agree to comply with all policies listed on our website
If you do not agree with any part of these terms, please discontinue use of our site.
2. 🛒 Ordering & Payment
✔️ Order Acceptance
Your order is confirmed once payment is successfully completed.
We reserve the right to refuse or cancel any order in situations including (but not limited to):
- Payment failure or verification issues
- Suspected fraud or unauthorized transactions
- Incorrect pricing, product information, or technical errors
- Item unavailability or fulfillment limitations
✔️ Payment
We accept secure payments via:
- PayPal
- Visa, MasterCard, American Express, Discover
All prices are listed in USD and do not include taxes, duties, or customs fees
unless stated otherwise.
3. 🧵 Made-to-Order & Personalized Products
Many of our products are made to order or include personalization
(such as pet names, images, or custom details), which means:
- Colors may appear slightly different due to screen settings and lighting
- Minor variations in placement or stitching/printing are normal
- Personalized items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect
Please double-check all size selections and customization details before placing your order.
We cannot issue refunds for mistakes caused by customer input
(e.g., wrong size, incorrect pet name, photo, or customization details).
4. ⏳ Order Processing & Shipping
✔️ Processing Time
Processing typically takes 1–3 business days, depending on product type and order volume.
Some made-to-order items may require additional time.
✔️ Shipping Time
Delivery times vary by destination and shipping method.
Most orders arrive within 7–14 business days after production (estimated).
International shipments may take longer due to customs or local carriers.
✔️ Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
We are not responsible for deliveries sent to incorrect or incomplete addresses provided by the customer.
✔️ Lost or Stolen Packages
Once a package is marked as Delivered by the carrier, it is considered fulfilled.
PawGift is not responsible for stolen or missing packages after delivery.
If your order is delayed, missing in transit, or arrives damaged, please contact us
and we will do our best to assist. 💌
5. 🔁 Returns, Refunds & Cancellations
✔️ Cancellations
- Before production begins: free cancellation
- After production begins: a $20 customization/restocking fee per item may apply
✔️ Returns & Refunds
We accept returns or replacements only for items that are defective, damaged, or incorrect.
Approved refunds are processed back to the original payment method.
For non-personalized items (if available), a restocking fee may apply.
Please review our full Return & Refund Policy for detailed eligibility and timelines.
6. 🔒 Privacy
Your privacy matters to us.
Please refer to our Privacy Policy to understand how your information
is collected, used, and protected.
7. 🧠 Intellectual Property
All designs, images, graphics, text, and content on PawGift are owned by us or used with permission,
where applicable. You may not copy, reproduce, republish, resell, or distribute any content from
this website without prior written permission.
8. ⚠️ Limitation of Liability
PawGift is not liable for:
- Delays caused by carriers, customs, weather, or peak seasonal demand
- Errors resulting from customer-provided information
- Losses caused by misuse, improper care, or normal wear and tear
- Website downtime or technical issues beyond our reasonable control
To the maximum extent permitted by law, our total liability shall not exceed the amount paid
for your order.
9. 🔗 Third-Party Links
Our website may include links to third-party websites.
We are not responsible for the content, policies, or practices of those sites.
Please review their terms and policies before engaging with them.
10. ⚙️ Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services
or legal requirements. Any updates will be posted on this page with a revised
“Last Updated” date. Continued use of our site constitutes acceptance of the updated terms.
11. 📩 Contact Us
If you have any questions about these Terms & Conditions, please contact our support team:
📧 support@pawgift.co
📍 161 Rusty Allen Place, Anchorage – AK – 99504, United States
Thank you for choosing PawGift. 💙🐾