Return & Refund Policy

Covered by our 30-day guarantee

Contact us within 30 days of delivery if:

1. Your item arrives defective, damaged or misprinted (cracked, peeling or faded print, holes, stains from production).
2. Your item is different from what you ordered — wrong design, style, color or size compared to your order confirmation.
3. The size you received does not match our size chart (beyond the normal ±1.5 inch production tolerance).
4. Your package is lost, or items are missing from it.

We will offer a full refund or a free replacement — your choice where possible — and you can keep the original item.

Not covered

• Requests made more than 30 days after delivery.
• Choosing the wrong size, style, color or design, or entering the wrong shipping address. Tip: check the Size & Fit tab on the product page before ordering.
• Damage caused by wear and tear, misuse or improper care (for example hot-ironing directly on the print).
• Items that have been washed or worn and then damaged by handling.
• Change of mind or personal taste — every item is printed just for you and cannot be resold.

How to request a refund or replacement

1. Email support@pawgift.co with your order number.
2. Attach clear photos of the item, the package and the shipping label so we can see the problem.
3. We review your request and reply by email with your refund or replacement.

Refund timing

Approved refunds go back to the payment method you used. How long it takes to show up depends on your provider:

• Credit / debit card: up to 10 business days

Cancelling an order

Orders go straight into production, so they can’t be cancelled once placed. Need to change size, style, color, design or address? Email us within 2 hours of ordering. See our Cancellation & Modification Policy.

Contact

All refund and replacement requests: support@pawgift.co